Privacy Policy
Last updated: 18 December 2025
Who we are
This website is operated by Kagenterprise Ltd (trading as Eco Upcycle Clearance) (“we”, “us”, “our”).
Business address: 64 Northern Parade, Hilsea, Portsmouth, United Kingdom, PO2 9LN
Email: ky**@********************co.uk
Phone: 07470230597
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details above.
What personal data we collect
We may collect and process the following information when you contact us, request a quote, or book a service:
- Name
- Phone number
- Email address
- Address/location for the job
- Details you provide about the job (e.g., items to remove, access details, preferred dates)
- Photos or other information you choose to send us
- Messages you send via our website forms, email, phone, WhatsApp, or social media
How we collect your data
We collect personal data when you:
- Fill in a form on our website (e.g., quote/contact form)
- Call, text, WhatsApp, or email us
- Message us via social media
- Browse our website (see Cookies and Analytics below)
Why we use your data (lawful basis)
We use your personal data for the following purposes:
- To respond to enquiries and provide quotes (legitimate interests / steps prior to entering a contract)
- To book and deliver our services (performance of a contract)
- To manage our business administration (legitimate interests)
- To meet legal, tax, and accounting obligations where applicable (legal obligation)
- To improve our website and understand usage (consent, where required for analytics cookies)
Who we share your data with
We may share your personal data with trusted service providers only where necessary to operate our website and run our business, such as:
- Website hosting and technical service providers
- Email/communications providers
- Analytics providers (see below)
We do not sell your personal data.
How long we keep your data
We keep personal data only for as long as necessary for the purposes set out in this policy, including:
- Handling enquiries and providing quotes
- Delivering services and managing aftercare
- Maintaining business records
- Meeting legal/accounting requirements
Retention periods vary depending on the type of data and why we hold it.
Cookies and similar technologies
Our website uses cookies and similar technologies. Some cookies are strictly necessary for the website to function. Others help us understand how visitors use the site and improve performance.
Where required by UK law, we will only set non-essential cookies (such as analytics or marketing cookies) if you give consent via our cookie banner. You can change your preferences at any time using the Manage consent option.
Google Analytics
We use Google Analytics to help us understand how visitors use our website (for example, which pages are visited and how visitors navigate the site). Google may process information such as device and browser details.
Analytics cookies are only used where you have provided consent.
Google reCAPTCHA and Google Maps
We may use Google reCAPTCHA to protect our forms from spam and abuse, and Google Maps to display map content.
These services are provided by Google and may set cookies or process technical data. Where required, these services are managed via our cookie/consent settings.
Your rights
You have rights under UK GDPR, including:
- The right to access your personal data
- The right to correct inaccurate or incomplete data
- The right to request deletion of your data (in certain circumstances)
- The right to restrict processing (in certain circumstances)
- The right to object to processing (in certain circumstances)
- The right to data portability (in certain circumstances)
- The right to withdraw consent at any time (where processing is based on consent)
To exercise your rights, contact us at ky**@********************co.uk.
Complaints
If you have a concern about how we handle your personal data, please contact us first so we can help.
You also have the right to complain to the UK Information Commissioner’s Office (ICO).